How to Get Help#
The best places to get help are the help channels on the the Discord server. They are located in the 3rd category from the top in the channel list:
To get help, start by choosing an inactive help channel. Inactive means that the last message was sent a day or more ago. If all the help channels have been active in that time, choose the one in with the earliest last message.
Once you have chosen a channel, do your best to provide the following information:
A very short explanation of what you’re trying to do
The problem you’re having, with any error output formatted properly
Your code, with proper formatting
Which version of arcade you’re using and how you installed it
Here’s an example as a series of Discord messages (click or tap to enlarge):
The rest of this page will explain how to format your messages like the example above.
Arcade Version & Basic Environment Info#
This section assumes you have installed arcade and activated your virtual environment.
To get basic information about your current arcade version and environment, run this from within your development environment:
The command is cross-platform, which means it should work the same way regardless of whether you’re on Mac, Linux, or Windows.
The output should should look something like this:
Arcade 2.7.0 ------------ vendor: Intel renderer: Mesa Intel(R) UHD Graphics 620 (KBL GT2) version: (4, 6) python: 3.9.2 (default, Feb 28 2021, 17:03:44) [GCC 10.2.1 20210110] platform: linux
It’s ok if the output looks different from the example above. The second half of each line may change to reflect your arcade version, hardware, and operating system.
You can copy and paste the output into Discord or GitHub using the markdown formatting for terminal output described earlier.
Output like the example below means that something is wrong:
bash: arcade: command not found
You should still include the output as part of a request for help.
If you want to try fixing the problem yourself before getting help, the likeliest explanations for the error message above are:
Forgetting to activate your virtual environment
Not installing arcade successfully