How to Get Help

The best places to get help are the help channels on the the Discord server. They are located in the 3rd category from the top in the channel list:

A screenshot of the Discord server's channel categories with an arrow pointing to the help channels.

To get help, start by choosing an inactive help channel. Inactive means that the last message was sent a day or more ago. If all the help channels have been active in that time, choose the one in with the earliest last message.

Once you have chosen a channel, do your best to provide the following information:

  1. A very short explanation of what you’re trying to do

  2. The problem you’re having, with any error output formatted properly

  3. Your code, with proper formatting

  4. Which version of arcade you’re using and how you installed it

Here’s an example as a series of Discord messages (click or tap to enlarge):

An example of a good series of messages requesting help, including all the point above.

The rest of this page will explain how to format your messages like the example above.

Sharing & Formatting Your Code

Other people need to be able to see your code to help you. There are two preferred ways of showing it to them:

  1. Pasting into Discord for small amounts of code

  2. Using a code hosting service for 1 or more files

Formatting for Discord & Github Issues

It is important to format code and terminal output when posting it. Formatting helps other people understand what you’ve pasted.

Both Discord & GitHub issues use the same 3 steps below.

Step 1 : Find your Backtick Key

The ` characters below are not single quotes or apostrophes. They’re called backticks.

On standard US keyboards, the backtick key is the same one used to type a tilda (~). You can find it to the left of the 1 key.

For other keyboard layouts, please see this StackExchange answer.

Step 2: Format & Paste

Formatting Python code is nearly identical to formatting terminal output.

Formatting Code

Once you have found your backtick key, you can format your code like this:

# paste your code between the top and bottom lines!
print("Do stuff!")

If you cannot type a backtick on your keyboard, you can copy the example above to your clipboard. For convenience, clicking the icon at the top right of the example box will copy it for you. You can paste it into Discord’s message box as shown below:

The example code block from above pasted into Discord's message entry field.
Formatting Terminal Output

Terminal output, such as error traceback, can be formatted in almost the exact same way. The difference is that you don’t type python after the three backticks on the first line:

Traceback (most recent call last):
  File "/home/user/src/arcade/", line 34, in <module>
  File "/home/user/src/arcade/", line 29, in main
  File "/home/user/src/arcade/", line 17, in setup
    self.player_sprite = arcade.Sprite(img, 1.0)
  File "/home/user/src/arcade/arcade/", line 243, in __init__
    self._texture = load_texture(
  File "/home/user/src/arcade/arcade/", line 543, in load_texture
    file_name = resolve(file_name)
  File "/home/user/src/arcade/arcade/resources/", line 40, in resolve
    raise FileNotFoundError(f"Cannot locate resource : {path}")
FileNotFoundError: Cannot locate resource : my_player_image.png

Step 3: Post it!

On Discord, you can now press enter to send your message like any other formatted text.

For reporting bugs on GitHub, the same general formatting principles apply, but with a few differences.

You will also have to click Submit new issue instead of pressing enter. Please see the following links for more information on reporting bugs, GitHub issues, and their supported markdown syntax:

Code Hosting

Code hosting services provide a formatted web view of your code which you can share with a link.

To share code snippets or single files without a signup, you can use the code pasting service provided by the Python Discord. If you’re ok with signing up for something, there are also GitHub Gists. Afterwards, you can paste a link in Discord or another chat application.

A more advanced way to share code is to use a git hosting service. It takes effort to learn how to use git, but it has many benefits. Some of them include:

  • Easy backup & undo

  • Easier collaboration with others

  • Allow people to view your entire project’s source to help you better

Popular Git hosting options include:

Arcade Version & Basic Environment Info

This section assumes you have installed arcade and activated your virtual environment.

To get basic information about your current arcade version and environment, run this from within your development environment:


The command is cross-platform, which means it should work the same way regardless of whether you’re on Mac, Linux, or Windows.

The output should should look something like this:

Arcade 2.7.0
vendor: Intel
renderer: Mesa Intel(R) UHD Graphics 620 (KBL GT2)
version: (4, 6)
python: 3.9.2 (default, Feb 28 2021, 17:03:44)
[GCC 10.2.1 20210110]
platform: linux

It’s ok if the output looks different from the example above. The second half of each line may change to reflect your arcade version, hardware, and operating system.

You can copy and paste the output into Discord or GitHub using the markdown formatting for terminal output described earlier.

Output like the example below means that something is wrong:

bash: arcade: command not found

You should still include the output as part of a request for help.

If you want to try fixing the problem yourself before getting help, the likeliest explanations for the error message above are: